Introduction to this Notice

This Privacy Notice explains how CONNEXi collects and uses your personal information when you access our website or mobile apps. It outlines how we handle and protect your data, as well as the rights you have regarding your personal information.

About Our Company

Our platform includes a marketplace that connects sellers with buyers, a logistics service that manages the shipping and delivery of orders, and a payment service that supports transactions between participants in selected markets. Any personal information you provide to or that is collected by CONNEXi is managed by the subsidiary responsible for the specific website and/or mobile app.

Information We Collect About You

Personal data refers to any information that can directly or indirectly identify an individual. At CONNEXi, we collect this information to deliver personalized products and services, as well as to analyze and improve what we offer. We may gather, use, store, and share different types of personal data for marketing purposes and to enhance user experiences. CONNEXi also works with Google Digital Marketing to provide targeted offers on selected products and services to our customers. You share your personal information with us when you create an account on our website or mobile apps and engage in transactions through them. The types of personal data we collect include:

A. Information you share with us: We collect and store the details you provide, such as your identity, contact information, biometric data, delivery address, and financial details. This may include:

  • Contact information (e.g., name, mailing address, phone number, and email address)
  • Demographic details (e.g., date of birth, age or age group, and gender)
  • Account registration details (e.g., password and other login/authentication information)
  • Payment details (e.g., credit card information and billing address)
  • Responses to surveys or questionnaires (e.g., customer feedback or market research)
  • Competition or contest entries
  • Your communication and marketing preferences, where applicable

B. Information we collect automatically, generate, or receive from third parties: We may automatically gather and store certain information about how you use the CONNEXi platform, including details of your searches, views, downloads, and purchases. We may also obtain information about you from third-party partners such as delivery providers, payment processors, merchants/brands, and advertising service providers.

This information can relate to your device (e.g., computer, tablet, or mobile phone), your activity on our websites and apps (and on selected partner websites), as well as your preferences, interests, or location. Examples include:

  • Name and age (or estimated age range)
  • Device details, operating system, browser type, and IP address
  • Unique device identifiers
  • Pages you have visited online
  • Products you searched for, viewed, purchased, or placed in your shopping cart
  • Time spent on specific website or app sections, along with visit date and time
  • User-generated content (e.g., blogs, reviews, or social media posts)
  • Social media username or ID
  • Social media profile photo and other profile information (e.g., follower count)

We aim to give you control over how your personal information is used. Where required by law, if you would like CONNEXi to use your data for personalized experiences or targeted advertising, you can indicate this via the relevant options on our registration forms or by responding to questions from CONNEXi representatives. If you later choose not to receive personalized services, you can update your preferences, opt out, or close your account at any time. To close your account, follow the steps provided on our platform. Once an account is closed, you will no longer have access to products and services linked to it.

Use of Cookies and Tracking Tools

A cookie is a small text file placed on your computer, mobile phone, or tablet (with your consent). Cookies help CONNEXi recognize you from other visitors to our website and mobile apps, allowing us to improve your browsing experience. For further details on cookies and how we use them, please refer to our Cookie Notice.

How We Handle Your Information

We use your personal information to manage, deliver, and enhance the products and services we provide. This includes:

  • Creating and managing your customer account
  • Processing and fulfilling your orders
  • Maintaining and strengthening our relationship with you
  • Allowing you to take part in promotions, contests, and surveys
  • Enhancing our website, apps, products, and services
  • Suggesting or advertising products and services that may interest you
  • Giving you access to selected offerings from our partners and vendors
  • Meeting legal requirements, including identity verification when needed
  • Preventing and detecting fraud

Sharing of Your Information

A. We may share your personal information with third parties for the following reasons:

  • Product and service delivery: To complete purchases made on our marketplace, your details may need to be shared with third-party sellers or service providers.
  • Working with service partners: We engage trusted third parties to carry out certain functions on our behalf—such as processing payments, delivering packages, analyzing data, assisting with marketing, providing customer support, transmitting content, and managing credit or fraud risk.
  • Business changes: If CONNEXi sells, acquires, or merges with another business, customer information may be transferred as part of the business assets.
  • Fraud prevention and compliance: We may share account details or other information with organizations and partners to prevent fraud, reduce credit risk, or comply with legal obligations.

B. Whenever we share personal information with third parties, we:

  • Require them to handle your data in line with this Privacy Notice, our Privacy Policy, and relevant legal requirements.
  • Allow them to use your personal information only for specific, agreed purposes and under our instructions. They are not permitted to use your data for their own independent activities.

Transferring Data Across Borders

We may transfer your personal information to other countries, provided this is allowed under the laws of your location. Such transfers may carry certain risks. When your data is moved internationally, CONNEXi will implement appropriate safeguards to protect it and ensure it receives the same level of protection as in its country of origin. We will also continue to uphold your legal rights as outlined in this Privacy Notice and in line with applicable local laws.

How Long We Keep Your Information

CONNEXi will take all reasonable measures to ensure that your personal information is kept only for as long as necessary to fulfill the purposes outlined in this Privacy Notice. We may retain your data in an identifiable form for as long as:

  • We maintain an active relationship with you, to enhance your experience and provide you with updates or communications.
  • The data is still required for the purposes described in this Privacy Notice and there is a valid legal basis for holding it.
  • The relevant limitation period applies (the timeframe during which legal claims may be brought against us).

We regularly review the personal information we hold and will securely delete or, where appropriate, anonymize it once there is no longer a legal, business, or customer need to retain it.

Protecting Your Data

CONNEXi has implemented security measures to protect your personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. We also restrict access to your data to employees, agents, contractors, and third parties who need it for legitimate business purposes. They are required to follow our instructions and maintain confidentiality. In addition, we have procedures in place to respond to any suspected data breaches, and where legally required, we will notify both you and the relevant authorities.

Your Rights Under the Law

A. It is important that the personal information we hold about you remains accurate and up to date. Please let us know if your details change while you are in contact with CONNEXi.

B. In certain cases, you have rights under data protection laws regarding your personal information. These include the right to access, correct, or delete your data; to object to or limit how it is processed; to request that we transfer your data to another party; and to unsubscribe from our marketing emails or newsletters.

C. If you would like to permanently remove your information from our website or apps, you can do so by closing your CONNEXi account. Once your account is closed, you will no longer have access to any products or services linked to it.

D. CONNEXi may decline a request if it is unreasonable or if you do not provide sufficient information to verify your identity.

Who to Contact About Data Matters

If you have any questions or concerns about CONNEXi’s Privacy Notice, need further details on how we handle your personal information, or wish to exercise your legal rights regarding your data, please contact our Data Privacy Officer at Legal@connexigh.com. We will review any complaints about how we manage personal information and respond to all valid concerns within the required timelines.

Additional Policies and Resources

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